Process Diagnostic


A process diagnostic is what we use to get a clear understanding of your value chain and the way work flows from concept to cash. Process waste represents the majority of all waste.

There are a variety of tools to execute a process diagnostic. Here are two tried and tested diagnostic approaches:

  • Visually model your workflow. We help you build a large, visual information radiator that allows you to see, at a glance, where your work is, and the rate of flow through your value chain. This becomes a reference for continuous improvement. More importantly, it allows you to see sources of delay and waste.
  • Identify the activities that add value from a customer perspective. This begins with a simple question. If a customer was standing in front of me right now, would she pay me for what I am doing? Looking at each activity in your processes, and by calculating process efficiency, you can measure the value of activities against the overall time it takes to deliver from concept to cash. This becomes a powerful tool for waste identification.

Involving your teams in the diagnostic activity is the most effective way to generate insights. This also enables change to happen more effectively. Your employees need to feel a sense of ownership of their work environment. While some clients prefer a process design to be delivered by us for implementation, we strongly encourage a collaborative partnership where the people doing the work are involved in re-designing the process. We train your employees, facilitate and manage the process diagnostic, with the end goal of setting up your employees to self-manage future process improvements.

A key element of a well executed process diagnostic is to re-think what it means to be efficient.

Do you have questions? Looking for more information? Drop us a line. We respect your privacy, and do not sell, share or publicly disclose your information.


Recent Posts

A more effective Daily Stand-up


If you’re spending time at your stand-ups talking about activities you are working on, you may be wasting time. One team used to say things like:

“Yesterday I worked on the new Java class for our product and today I will be doing the same. No impediments.”

When you hear a similar song from others and it has been going on for a few days you know something is not right.

We changed the language and it made a difference. We stopped asking what we were doing, and focused on what we accomplished.

“Yesterday I coded the methods for the new Java class and completed half the unit tests we defined. Today I am completing the unit testing and connecting with Emily to prepare for system and acceptance testing.”

The difference is subtle but for some teams, like this one, the impact is big. Accomplishment is about outcomes. Working is about activity. Accomplishment is better.



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