Co-Creation presentation from Agile2013


Last week I presented a talk on Co-creation at Agile2013. It was well received and at least for me, made it clear that co-creation is a challenging topic that requires intestinal fortitude to execute successfully.

Co-creation


Given the blistering rate of change, increasingly savvy consumers, and a noisy market, businesses must change the way they engage customers, particularly for new product innovation. Here, the requirements are nebulous, ever-evolving, and customers have as vague a notion of what they really need as their suppliers do. There are tools for navigating this grey-zone of ambiguity. One of them is co-creation.
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How’s this for a change vision?


“Our vision is to become a firm that pays the very lowest wages possible, charges the highest prices the market will bear, and divides the spoils between stockholders and executives, mostly the latter.”

Does that get you excited about…

  1. Coming to work?
  2. Doing business with this company?

This sample, from John Kotter‘s Leading Change is a reminder that for a vision to work, it has to be seen as something that everyone can get excited about–all stakeholders. And it has to be bold enough to drive people out of their comfort zone, and provide enough focus and targets to make business as usual uncomfortably impossible.

Read about a great example of a vision here.

What does your favorite vision of the future read like? Good or bad?

 

 

 

 

 

 

Kanban failure – How to get over the hump


A classic use of Kanban is in field support. Trouble tickets arrive on their own schedule. Team members take a Kanban course or read a book. The team puts up a board, sticky notes, and watches as the tickets flow across the workflow, pretty much as they did before. No real improvement except that the manager can now claim that her team is using Kanban and there is greater transparency. (Everyone is happy, and now the team can tick off their “Agile” box–done.)

Traffic slows to a crawl on the Monash Freeway...

Traffic slows to a crawl on the Monash Freeway in Melbourne, Australia through peak hour traffic. (Photo credit: Wikipedia)

Even when WIP limits are put in place, they are ignored. “This customer issue is too urgent so we have to exceed the WIP limit” is the logical and customer-focused rationale for the decision. A few weeks or months go by and the team has not stopped to examine why their activities do not flow faster. Kanban does not work. The flow data is not being parsed nor dissected to understand how to improve throughput. Does this sound familiar? Continue reading

Why would I want to know more about Agile & Outsourcing? – Poll


Catherine Louis and I are collaborating on research about outsourcing. Below is a list of questions about outsourcing. We’re looking for some feedback. Can you help us sort this list of questions in order of importance? If there is a reason for outsourcing or not outsourcing that is not included in the list, please add it as one of your choices.
Which of the following reasons are the most important ones for outsourcing–and which ones would you want to learn more about?

You can select your 3 top choices from the list, or add one of your own and click on the vote button!

Thanks.

What’s the future of Scrum Alliance?


A short while ago I was nominated to run for the board of directors of the Scrum Alliance. I wrote up the position statement that was requested for the first round. I had some trusted colleagues give me input and some of them reviewed what I wrote. I submitted it. Then I was notified I made it to the next round and was asked to submit another, updated write-up that will be posted for Scrum Alliance members to vote on.

The process got me thinking about the future of Scrum Alliance.

  • Will it exist ten years from now?
  • What will it look like?
  • How will it be perceived?
  • Will members and others view the Scrum Alliance as a trusted partner with cutting edge innovation and research and resources to match?
  • What will the next generation of product development teams need?
  • How will they interact with Scrum Alliance?
  • What will trainers and coached bring to the table that is innovative, fresh, and relevant?

These are the questions on my mind. But this represents only a singular view.

So I am curious. What do you expect to see from the Scrum Alliance in the future? What questions are on your mind?

What’s the one lever that can transform your business?


The Power Of Habit

The Power Of Habit (Photo credit: Earthworm)

I recently read (and read again) a book by Charles Duhigg that got me thinking about the power of a single idea that can transform an entire business. The book is called The Power of Habit.

Here is a summary of one story in the book that made clear to me, the opportunity to lead powerful change.

On a blustery October day in 1987, a herd of prominent Wall Street investors and stock analysts gathered in the ballroom of a posh Manhattan hotel. They were there to meet the new CEO of the Aluminum Company of America–Alcoa. It was a company that for nearly a century had made foil wraps for Hershey kisses,  the metal in Coca-Cola cans and the bolts that hold satellites together. Many in the audience had invested millions in this company. But in the past year, investors had started grumbling. Alcoa’s management had made misstep after misstep trying to expand their markets and customer while competitors stole them away.

There was relief when the board announced a new CEO, but that relief, at least today, was about to be turned on its head. Appointed to the post of CEO was a former government bureaucrat named Paul O’Neill. A few minutes before noon, O’Neill took the stage. He was 51 years old, trim, and dressed in grey pinstripes and a red power tie. His hair was white and his posture military straight. He looked dignified, solid, confident. Like a chief executive. Then he opened his mouth…

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