Engagement, passion – the big WHY.

Only one in five employees are fully engaged. (Deloitte’s Center for the Edge: The Shift Index).

I personally view this video as a warning; the perils of over-rotating on a left-brained, rational approach to life, which removes context, meaning, and the big WHY of what we do.  Passion and vision are largely missing in the world of work, and when they do exist in doses that are sufficient to stir our emotions, we often fail to realize their potential. We don’t connect the WHY with the HOW and the WHAT.

The intuitive mind is a sacred gift…and the rational mind is a faithful servant. – Albert Einstein.

We need both, not only to survive, but to thrive.

 

Cultural Architecture

Last week I had the opportunity to present at Agile2011, which was attended by 1604 registered participants and over 250 talks. The conference was a wonderful opportunity to connect with old friends and make new ones.

The talk, titled Cultural Architecture was about how culture influences the way we work and interact differently depending on our cultural biases, rules and filters. Each culture presents unique challenges, and as change leaders, coaches, and practitioners, we have a responsibility to educate ourselves on how cultures influence what people do, why they do it, and how. As teams become increasingly cross-cultural and global, cultural knowledge becomes more important than ever.

What does it mean to have a 100% Agile organization?

This is a question that comes up from time to time and to me, it’s like asking; “What does it mean to be 100% Chinese, Indian,  German or Italian?”

If we have everyone doing Scrum, does that mean we are 100% Agile? That’s like asking, “If I listen to Italian music, eat Italian food, drink Italian wine, and live in Italy, does this make me Italian?” Maybe it does…maybe it doesn’t! If you  have read about my talk at Agile-2011 know where I am going with this. Being 100% Agile to some extent means we cannot explain why we are Agile, we simply are. Why am I Italian? I just am.

I come from a Punjabi culture. While  preparing my talk for Agile-2011, I asked my sister why we value respect and deference to our elders. Her comeback was “The culture of guilt and shame.” We laughed. She reminded me of how if we failed to accord the appropriate respect to our elders, which included our parents’ best friends, we were taken aside and admonished with, “Aren’t you ashamed of yourself? Go say sorry to your Auntie!” Mom and Dad never explained WHY we should feel ashamed, only that we should…
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The Colors of Change – Tools for Change Management

Leading change requires change agents to exercise influence. Understanding individual motivations and assumptions matters. People come in different colors. Understanding each color and the motivations and assumptions that drive each one can help you get into the shoes of others, and consequently, help you understand how to best help them embrace change. There are five colors. There is no bad color or good color. Each color brings a different perspective, thinking style, and work style to the table.

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Robustness vs. Resilience

An awesome slide presentation from Dave Snowden of Cognitive Edge. Black Swan Events, Power Law Distributions, and Pareto. Enjoy!

Moving from a system designed for robustness to one that supports resilience represents a significant strategic shift. Whilst systems have commonly been designed to be robust – systems which are designed to prevent failure – increasing complexity and the difficulty it poses to fail-proof planning have made a shift to “resilience” strategically imperative. A resilient system on the other hand accepts that failure is inevitable and focuses instead on early discovery and fast recovery from failure.

Speaking @ Agile 2011 – Salt Lake City, August 8-12 2011

I’ll be presenting “Cultural Architecture” at the Agile2011 Conference in Salt Lake City this August. Here’s an overview of the talk.

If our business culture was a product, how would we re-architect it? Culture influences everything. So how can we influence culture? What tools help us understand cultural influences, from the implicit, the elements we don’t even think about, to the visible, the artifacts that lead to stereotypes? Adopting an Agile culture, when it is under-laid with the cultures of the world is challenging. Reconciling cultural dilemmas drives collaboration and innovation. Culture is the core of it all. Knowing this, you can create a pull for cultural change in your organization.

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Adapt or Die – US Military develops Agile Leaders

I read a very interesting paper on why the traditional Command and Control, plan up-front approach steeped in military history must change.

“Operating within an uncertain, unpredictable environment, the Army must be prepared to sustain operations during a period of persistent conflict—a blurring of familiar distinctions between war and peace.” This is a protracted war against adversaries employing irregular, unconventional, and asymmetrical means. The implications of this new context are clear: “Adapt or Die.”

The landscape of warfare has changed. More uncertainty, hidden enemies, and unpredictability. Training leaders to respond in this context requires a different approach.

The Army’s Training and Leader Development Panel (ATLDP) Officer Study concluded that, because of the ambiguous nature of the future operating environment, leaders should focus on developing the “enduring competencies,” or what they call metacompetencies, of self-awareness and adaptability. They recognized that the two were symbiotic; one without the other is useless. These metacompetencies are the essential building blocks of learning. Agility embodies this symbiotic relationship between self-awareness and adaptability. In this paper, agility is a metaphor for self-awareness and adaptability in action, the essence of learning.

Adapting fast requires changes in doctrine and the evolution of rapid organizational learning.

The process of rapid, effective organizational learning is the essence of organizational agility.

Senior leaders have the authority and resources to drive this change into their organizations, be they military organizations, or otherwise. The organization’s culture must be tuned to allow Agility to take hold. Differences between British and American military culture is telling.

Culture is unique; it is the organization’s personality based on its own set of experiences. Nagl’s study, as well as others that he cites, show the differences between the American and British military cultures and the impact on their ability to innovate during conflict. His conclusion is that differences in organizational culture allowed the British military to adapt and learn during its irregular warfare experience of counterinsurgency in Malaya, while the U.S. Army’s culture prevented it from learning during its similar experiences in Vietnam. Culture, an organization’s conventional wisdom about its essence, is a powerful lens that organizations use in interpreting their experiences and determining how or what to learn from these experiences.

The change in mindset required is the adoption of the “culture of innovation”

The training approach recommended in this paper is a move away from the traditional master-apprentice approach to that of co-learner and facilitator. I’ll close with this quote from the paper which says it all.

Rather than operating in a paradigm that perceives certain determinable linear cause-and-effect relationships, students will operate in a context that sees holistic, open, dynamic, emergent, complexly organized, rationalistic relationships that are too complex to be absolutely known. Applying knowledge and skill sets in this complex and ambiguous environment, dealing with the unexpected, operating with incomplete information, and making calculated decisions of risk all increase individual agility.

You can find the paper here.

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